Operating Model
How Trifecta runs a residence.
Standards, systems, and a named human being — in every home, every night.
Central Platform
Shared services, delivered locally.
Revenue Management
Centralized dynamic pricing calibrated weekly. Rate integrity protected in shoulder periods.
Guest Experience
Named caretaker introductions, arrival protocols, and 24-hour direct-line coverage across every residence.
Property Preparation
Standardized deep-clean protocols and quality audits, benchmarked against a written checklist per property.
Procurement
Portfolio-scale procurement leverage with premium hospitality suppliers — linens, art, appliances, food and beverage.
100-Day Onboarding
How a home joins the portfolio.
Days 1–30
Diligence & program
- Address review against the three pillars
- Design-and-technology gap assessment
- Revenue underwrite and capex plan
- Local vendor partner identification
- Community-neighbor introduction planned
Days 31–70
Renovation & staffing
- Program executed to specification
- Named caretaker hired and trained
- Housekeeping and maintenance partners contracted
- Technology stack installed and tuned
- Provisioning list stocked and audited
Days 71–100
Soft open & audit
- Test stays by Trifecta staff and calibrated guests
- Full quality audit against the written checklist
- Revenue management activated
- Guest-recognition profile initialized
- Owner receives baseline monthly report
Key Performance Indicators
What we measure, monthly.
Direct & Repeat Booking RateTarget above 40% portfolio-wide — well above the STR industry average.
Guest Satisfaction ScoreReported alongside owner net revenue every month, per residence.
Revenue per Available NightBenchmarked weekly against portfolio and market comparables.
Rate Integrity in ShoulderDiscount discipline in off-peak periods; no commodity pricing.
Preventive Maintenance ComplianceCalendar-driven inspections; 100% target across the portfolio.
Community Concern Response TimeUnder 24 hours to any neighbor inquiry, without exception.